FAQ

1) How do I STOP the service?
There are three ways to stop the service:
1: Via text/sms: You can opt-out at any time by sending 'STOP' to 19900111. You will be unsubscribed immediately.
2: Via e-mail: You can send an e-mail containing the phone number that needs to be unsubscribed to [email protected].
3: Via telephone help line: customers can call the live help line number 1800687056 (toll free, live agent available during business hours 9am - 5pm). The customer will be unsubscribed within 24 hours (on business days).

2) How do I subscribe to the service?
You need to click through our banner advertisements and land to our main advertisement page. You need to follow the instructions. After entering your mobile number you will receive a free of charge verification message. After confirming via text message you can compete for the grand prize and/or download the digital contents which advertised.

3) What are the costs of the service?

The costs of the Funclub subscription service are:

$ 13.20 per week ($ 6.60 per message, 2 messages per week) plus a sign up fee of $ 6.60 + $ 0.25/msg sent until you cancel the subscription. All costs include GST.

4) How many messages will I receive?

The service consists of 2 messages per week. Each message contains a URL, where you can download content for your mobile phone.

5) How long does the service go on for?
This is a subscription service. The service will go on until you unsubscribe from the service.

6) I did not know this was a subscription service?
All advertisement material clearly states that this concerns a subscription service. Furthermore, after subscribing the customer receives a free of charge information message stating the costs of the service, frequency, information on how to opt-out and a website address for more information on the service.

7) I did not subscribe to this service, why am I receiving messages?
We do not send any charged messages to a mobile phone number if the number is not subscribed to one of our services. Maybe you do not remember subscribing? Be careful when lending your mobile phone to people. The subscription is only activated once you initiate it.

8) I thought this service was free of charge?
To avoid miscommunication, the price of the service is mentioned multiple times on all our promotional materials.

9) My underage child has subscribed to this service.
We understand this is an unpleasant situation. To unsubscribe your child from our service directly, send a text message stating the word STOP to 19900111. For other methods of unsubscription, see FAQ 1. Our website clearly states multiple times that our services are for contestants of 18 years and older only. When a contestant is below the age of 18, parental approval is necessary to use our services. We are not liable for subscriptions of minors without parental approval.
Our services are according to the Code of Conduct made by the telecom operators.

10) Spam
Funclub does not send out emails. Our affiliate networks refer to our products in their promotional material, which are distributed through various mediums including email.
If you have signed up with such a network to receive promotional material via email, you could therefore receive a Funclub offer.
If you do not wish to receive these emails, you should contact the sender of the email and state your request. In most cases, there will be an 'unsubscription' button within these emails that will allow you to block further communication from a particular party. Alternatively, you can block the sender of this email with a function within your own email application (Hotmail, Outlook, Gmail etc).

11) Pop-ups
Some computer software is offered free of charge and comes with integrated advertising.
Such advertising allow the software developers to offer the software for free, and can be present in many applications including download accelerators, weather forecast tools, and music download applications.
Our affiliate networks can promote Funclub services via these applications, which will appear as a pop-up in screen.
Also, some websites generate their own pop-ups. Most of the time, this is done to enable them to continue to offer their products/information free of charge.
You can compare this situation to free to air television, where commercials are broadcasted during shows to cover the cost of broadcasting those shows.
Pop-ups are harmless and can be closed in the same way as every other window.
If however, you wish to stop these pop-ups, you can either uninstall the application causing them, or install a pop-up blocker such as Adware.

12) My question is not listed in the FAQs!
For all other questions: please send an email with your complaint to [email protected] (don't forget to mention your mobile number in the email!).

Contact

Should you require further assistance please send an email to: [email protected] (Please do not forget to mention your mobile number in your email!).
You can also call our helpline: 1800687056 (toll free)